Returns & Exchanges
At Therapy Shoes, we want you to love your new footwear, which is why we offer a 30-day return window for all unworn items in their original packaging. Whether you need a different size or a full refund, our streamlined process ensures your shopping experience remains stress-free.
Check Eligibility
Ensure your shoes are in original, unworn condition with all packaging intact and that your request falls within 30 days of the delivery date.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back and choose your preferred resolution.
Pack and Post
Print your generated shipping label, securely package your shoes to prevent damage during transit, and drop the parcel off at your nearest authorized shipping location.
Quality Check and Refund
Once our warehouse team inspects your return, we will process your refund, exchange, or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing