Frequently Asked Questions
Everything you need to know about stepping out in style with Therapy Shoes.
How long does shipping take?
Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that sale items may be eligible for store credit only.
How do I find the right size?
Our shoes generally run true to size. We recommend checking our detailed Size Guide on each product page for specific measurements and international conversions.
Are Therapy Shoes vegan-friendly?
Yes, we are proud to be a 100% vegan-friendly brand. We use high-quality synthetic materials and non-animal adhesives in all our footwear.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and 'Buy Now, Pay Later' options including Afterpay and Klarna.
Can I change or cancel my order?
Once an order is placed, it is processed quickly. Please contact our customer service team within 1 hour of purchase if you need to make urgent changes.